Privacy Policy

Last updated: December 2024

1. Introduction

CalimaticMail ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our email hosting platform and related services.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Name, email address, password, organization name, and billing information when you create an account.
  • Email Content: The content of emails you send and receive through our platform, including attachments.
  • Communication Data: Information you provide when contacting our support team.

2.2 Information Collected Automatically

  • Usage Data: Information about how you use our services, including login times, features used, and API calls.
  • Device Information: Browser type, IP address, device type, and operating system.
  • Log Data: Server logs including access times, pages viewed, and errors encountered.

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our email hosting services
  • Process transactions and send related information
  • Send technical notices, updates, and security alerts
  • Respond to your comments, questions, and support requests
  • Monitor and analyze usage trends to improve user experience
  • Detect, prevent, and address technical issues and security threats
  • Comply with legal obligations

4. Data Storage and Security

Your data is stored securely using industry-standard encryption. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

  • All data is encrypted at rest using AES-256 encryption
  • All data in transit is protected using TLS 1.3
  • We maintain regular backups with encryption
  • Access to data is strictly controlled and logged

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

  • Service Providers: With third-party vendors who assist in providing our services (payment processing, infrastructure)
  • Legal Requirements: When required by law or to respond to legal process
  • Protection: To protect the rights, property, and safety of CalimaticMail, our users, or others
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. Email content is retained according to your organization's retention policies. Upon account deletion, we will delete or anonymize your data within 30 days, except where retention is required by law.

7. Your Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of your personal data
  • Correction: Request correction of inaccurate data
  • Deletion: Request deletion of your data
  • Portability: Request your data in a portable format
  • Objection: Object to certain processing of your data

To exercise these rights, please contact us at [email protected].

8. Cookies and Tracking

We use essential cookies to maintain your session and preferences. We do not use third-party tracking cookies or advertising cookies. Analytics data is collected in aggregate form to improve our services.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses where applicable.

10. Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: